SHIPPING:
Shipping costs are non-adjustable and non-refundable. They represent the actual cost of shipping, packing material, and labour.
We reserve the right to decline PayPal payment with unverified account or unconfirmed address.
We will ship your item within three days of receiving your payment.
Non-Canadian International Customers:
Many countries have a Value Added Sales Tax VAT, which is charged when an item crosses into their border. VAT is charged in addition to applicable duties. It's the buyer's responsibility to know how much tax and duties will be charged.
CLARITY & COLOUR:
Diamonds & Gemstones are described to the best of our knowledge.
Actual colour/clarity may be +/- a colour/clarity level.
RETURNS:
We accurately describe our products.
If you have additional questions please ask before buying. Some pictures may be generic, so please read the description.
All returns will be accepted and must be returned in EXACT condition received. Returns will be thoroughly inspected upon return.
RocksDiamondDeals has a 100% money back guarantee, however, returns will not include shipping costs.
Returns will only be accepted if returned within 7 days of delivery.
DISCLAIMER:
RocksDiamondDeals works hard to provide our customers with a positive buying experience. Since we are a small company, we maintain our website ourselves. Although we try to keep all prices up-to-date, and avoid any typing errors, mistakes are possible. In the event there was an error in price, such as $0.00, or $540 when the price should be $5400, we will contact you immediately to fix the issue. We do not expect to have such errors as we do check the prices regularily, however, like you, we are human. Additionally, Gold and Diamond prices for custom jewellery are subject to change.
PRIVACY POLICY:
ANTI MONEY LAUNDERING POLICY:
Please review our Anti Money Laundering Policy by clicking here.
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